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Increased numbers of service, maintenance and repair (SMR) bookings are being made online by drivers of company cars and vans leased by Ogilvie Fleet thanks to a new product from epyx.
The Driver Booking Module enables users to contact garages directly using any mobile device or computer and nominate up to three potential appointment dates from within a defined network, which will then be confirmed by the service provider.
All communication between driver and garage – including initial bookings, amendments, cancellations and other queries – occurs directly through the module without the need for any fleet intervention.
The module can be adopted by any fleet that uses epyx’s 1link Service Network, totalling four million vehicles, to manage their SMR requirements – but Ogilvie is the first to implement.
The whole booking process takes place within a rules engine in the platform, leaving fleets in complete control of key cost and safety parameters ranging from supplier choice to automatic job authorisation spending limits.
Gavin Clisby, operations manager at Ogilvie Fleet, said: “We manage SMR for around 20,000 vehicles using 1link Service Network, so the ability for drivers to book direct online using the new module is a real advantage for us.
“epyx offered a previous online booking solution but the new version is a genuine step forward, being much more mobile-friendly and able to integrate directly with the Ogilvie Happy Drivers app.”
He added that there had been a much increased demand for drivers to book online during the last year or two.
“This is a trend that has probably been accelerated by the pandemic. We are now living in a much more online and connected world, and drivers very much value the option to make their SMR booking digitally.
“It also enables us to make better use of our office resources. Taking manual bookings is very time consuming and labour intensive. The Driver Booking Module means we can use those people better elsewhere.
“We can see that telephone traffic has reduced and are also being told by our client fleet managers that self-serve booking of this type is enabling them to work more efficiently.”
Debbie Fox, commercial director at epyx, said: “The Driver Booking Module is the first step in a new series of digitisation products from epyx, so we are delighted to see that it is working so well in real world conditions for Ogilvie.”
Gavin added: “Implementation of the Module was very easy and effective, and we have already been in conversation with epyx about some small changes that could make it even more effective, which will be in place soon. This kind of productive dialogue with suppliers is very important to us.”
Ogilvie Fleet is the UK’s leading independent leasing company, providing services from contract hire and salary sacrifice through to fully outsourced fleet management for businesses of all sizes. The company’s experts work with customers to run fleets that are fit for purpose, cost effective and bespoke to individual needs from its offices in Stirling and Sheffield.
epyx specialises in e-commerce solutions for the automotive sector. Its best-known products are the 1link platforms, which improve the efficiency of major fleets and their suppliers, covering functions including vehicle procurement, maintenance, hire, remarketing and relicensing. They have been adopted by fleets totalling more than four million vehicles, nearly 9,000 service providers, and nearly all major motor manufacturers on behalf of their franchise networks.
epyx is owned by FLEETCOR Technologies, Inc.
About FLEETCOR Technologies, Inc.
FLEETCOR Technologies, Inc. is a leading global provider of commercial payment solutions. The company helps businesses of all sizes better control, simplify and secure payment of their fuel, toll, lodging and general payables. With its proprietary payment networks, FLEETCOR Technologies, Inc. provides affiliated merchants with incremental sales and loyalty. FLEETCOR Technologies, Inc. serves businesses, partners and merchants in North America, Latin America, Europe and Australasia. For more information, visit fleetcor.com.
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