Our envious list of awards and recognitions is unmatched in the fleet industry - and is growing every year
“Over the years, the team have been delighted to receive many customer service awards wins, and their recognition in the UK Enterprise Awards is due in no small part to the high regard with which customers are held by the team.”
“Ogilvie Fleet scooped a double win at the 2023 Business Motoring Awards, taking the prize for both Best Leasing Company and Best Company Car Programme of the year 2023. On the same night, Ogilvie was also Highly Commended for the category of Best Van Leasing Company at the Business Van Awards.”
“Ogilvie Fleet won the Customer An unwavering customer-focus and a string of industry-leading IT developments has seen Ogilvie Fleet established as one of the UK’s fastest-growing, trusted, independent commercial vehicle leasing and management companies.”
“Ogilvie Fleet won the Customer Service Award at the Business Car Awards against some of the biggest names in the industry, testament to our core business objective of providing outstanding customer service every day.”
“The first leasing awards ceremony of the year saw Ogilvie nominated as finalists for two awards – Leasing Company of the Year and Outstanding Product of the Year for our MiNextEV database.”
“The Business Car Awards was a great evening for the team at Ogilvie, winning Leasing Company of the Year and being highly commended for Customer Service was a huge honour for the business and recognises our ongoing dedication to excellence.”
“Innovation Awards is Company Car Today’s new set of awards designed to celebrate the best in innovation in the fleet and business car sector.”
“2021 has already been a great year for the Stirling-based vehicle leasing company having won Fleet World magazine’s Innovation in Customer Service award for the support it gave to customers during the first Covid-induced lockdown.”
“Innovative with technology and focused on solutions based on customers needs and the changing environment, whilst also providing help and support in the most difficult of circumstances.”
…as it didn’t take customers April direct debits during the first lockdown in 2020. Plus, the business also gave a three-month payment holiday for those who requested it – which equated to around half of its client base. […]
No wonder then that 2020 showed that Ogilvie Fleet had a client retention rate of 99.3 and increased its fleet size by over 1,000 cars and vans.“
We have been nominated in the Leasing Company of the Year category, following the continued growth of our dedicated commercial vehicle teams.
The judging panel specifically cited the benefits of the additional functionality added to the “Happy Drivers App” over the past year and one of the contributing factors to winning the award.
Nick Hardy, Ogilvie Fleet’s sales and marketing director, said:
“Customer service excellence is the cornerstone on which Ogilvie Fleet operates and how it differentiates itself from competitors in a hugely competitive market sector.”
Having been nominated for the award for the first time, Ogilvie Fleet were Highly-Commended by the Judging panel of leasing experts.
The judging panel commented:
“Ogilvie Fleet has achieved good business growth in a challenging market. Strong testimonials and satisfaction measures demonstrate that the company is as passionate as ever about customer service”
Nick Hardy, Ogilvie Fleet’s sales and marketing director, said:
“We are thrilled to both win another trophy and retain the title the company won in last year’s BusinessCar Awards. Our success is due to the hard work of everyone in the business and we will be looking to secure the title again in 2019 to make it a hat-trick of wins.”
Jim Hannah, operations director, Ogilvie Fleet, who collected the Award, said:
“Our daily rental team under the leadership of daily rental manager Ian Bennett has been phenomenally successful in building up the customer base. The personal service our team offers is key to the success we are achieving, alongside the very competitive rates we are able to offer due to our increasing buying power.”
Sales and marketing director Nick Hardy said:
“Eight consecutive ExpertEye awards is testament to the dedication of our customer service teams and underlines the consistency of excellent service delivery across the business.”
MD Gordon Stephen said:
“To keep winning awards while also continuing to expand, innovate, develop and launch industry-leading technology and have that also recognised with a Leasing Company of the Year Award is a fantastic achievement”
Business Car Editor Debbie Wood comment said:
“Winning by a landslide this year, the firm’s system is available for free, no matter how big the company is or how many vehicles are leased through the Scottish-headquartered business, unlike some competitors who price their system according to how big the fleet is.”
“Happy Drivers is a really handy and innovative application that we all felt stood out in what was a very competitive category this year. Impressive stuff from the team at Ogilvie once again.”
– Debbie Wood, Business Car Editor.
Experteye’s chairman and founder Rick Yarrow said:
“To win the category for customer service once again is extremely impressive. But for this to become Ogilvie’s seventh successive Experteye award, across multiple categories, is quite breath-taking.”
Ogilvie Fleet’s 2016 award win, Managing Director Gordon Stephen said:
“Six consecutive Experteye awards underlines the consistency of excellent service delivery across the business by our employees. In recruiting new employees we have introduced them to the Ogilvie Fleet ethos and the DNA of the company which is to deliver industry-leading customer service. That is the lifeblood of the business because it is a major factor in helping to retain existing customers and win new business.”
Nick Hardy, sales and marketing director, Ogilvie Fleet, said:
“We believe that this technology is a first in the UK leasing industry and the additional plans to invest will ensure that the App maintains its position of total innovation. The App ensures that service to customers – fleet managers and company car and van drivers – is provided 24 hours a day, in the easiest possible way.”
“Ogilvie’s victory in the Leasing and Contract Hire category for the third year in a row completes an unprecedented and deserved hat-trick of BusinessCar Techies, having triumphed in 2013 and 2014 before again retaining the award in 2015,” said BusinessCar Editor Paul Barker. “MiFleet Showroom 2 is a bright, easy and effective system giving easy vehicle reporting, as well as incredibly handy grey fleet control, and Ogilvie makes the system open to fleets that don’t lease all their vehicles through the firm, another key point in its favour.”
– Paul Barker, editor of BusinessCar Magazine
This year we have been recognised for our customer innovation, the award builds on our unprecedented quartet of customer service awards won in the last four years thus further underlining our leadership of the UK contract hire and leasing industry in putting our clients first. The award was presented to Ogilvie Fleet Sales and Marketing director Nick Hardy by Rick Yarrow, Experteye’s managing director, in recognition of its innovative approach to the measurement and deployment of customer satisfaction initiatives.
Gordon Stephen, managing director of Ogilvie Fleet, said:
“Ogilvie Fleet’s industry-leading reputation for looking after its customers is the basis for how we continue to expand our client portfolio and continue to be hugely successful in a tough market. Our fifth consecutive Experteye award is testimony to the fact that no UK-based contract hire and leasing company does it better than Ogilvie Fleet.”
“It’s deeply impressive that Ogilvie Fleet has improved its already ‘Techie’ Award-winning MiFleet Showroom 2 system, so this award is even more richly deserved. The additional features brought through in the last 12 moths compliment what is already a leading system that cleverly employs technology to ensure fleet managers’ roles are a little less time-consuming in terms of managing their vehicles and drivers.”
– Paul Barker, editor of fleet industry publication BusinessCar
“For Ogilvie Fleet to have won the sub 250 fleet award four times in a row is an incredible achievement,” said Rick Yarrow, managing director of Experteye.
The award was presented to Gordon Stephen, Ogilvie Fleet’s managing director who said: “Customers are a firm’s biggest supporters or harshest critics, but I am delighted that our clients have every confidence in our ability to deliver great products and services all underpinned by superb industry-leading customer service. No other contract hire and leasing organisation has such an impressive record which categorically proves that Ogilvie Fleet provides the best service in the industry; but we want to get even better.”
For the second year running Ogilvie Fleet won the Award for providing customer service excellence to clients. FN50 awarded Ogilvie Fleet the Customer Service Team Award as the stand out company in a highly competitive field. This is the latest in string of awards over the years recognising the focus on providing outstanding customer service, professional work ethic and customer satisfaction here at Ogilvie Fleet.
Paul Barker, editor of BusinessCar said: “The judging panel was impressed with a range of the MiFleet Showroom 2 system’s attributes that help operators identify and focus their attention on the problem areas of a fleet. The grey fleet management drew particular attention, as did the level of accessibility from different technology and in giving free access to all sizes of customer from the start. A great use of technology to drive operational and Duty of Care efficiencies.”
The independent panel of judges commented:
“Good old-fashioned customer service won this award for Ogilvie Fleet. The company focuses on relationship building and offering the personal touch to each and every one of its customers. Extensive testimonials included with the entry provided ample proof about this company’s outstanding customer service.”
Bespoke for individual clients, it is packed with management information on every aspect of their fleet and also acts as an information source for drivers
It is the second year in succession that Ogilvie Fleet has won a Fleeteye CSI award having topped the category in 2011 which recognised service to fleet operators with 25 to 250 vehicles during 2010. The 2012 award was based on monthly results obtained throughout 2011 from Experteye’s market-leading post-sale customer satisfaction survey which is drawn from a subscriber base of top leasing companies in the UK.
Rick Yarrow, managing director of Experteye, said:
“The company has shown consistently strong levels of service throughout the year.”
By recognising and rewarding the contribution of people who inspire others with their vision, leadership and achievement, the ultimate aim of the event is to encourage entrepreneurial activity among the future generation, and harness their potential for the benefit of Scotland’s economy.
Recognition of Ogilvie Fleet’s industry-leading services came in the annual Fleeteye CSI survey, which is conducted by specialist international automotive research and consulting company Experteye. The 2011 Award is based on surveys of fleet chiefs in 2010 on a broad range of post-sale issues relating to a subscriber base of 16 top contract hire and leasing companies including: account management, invoicing, meeting promises, vehicle ordering and delivery and day to day support.
Rick Yarrow, managing director of Experteye, said:
“The Fleeteye survey is a pivotal measure of customer satisfaction in the fleet sector.”
The initiative allows fleet operators to nominate the companies they believe offer the best service. Through extensive research based on a significant number of reader recommendations Fleet News highlights companies which offer the best service across nine marketplace sectors.