“It’s official! Ogilvie Fleet provides the best customer service among Britain’s 50 largest contract hire and leasing companies that are collectively responsible for managing almost 1.3 million vehicles. On the 6th of November Ogilvie Fleet was revealed as the winner of this top award by FN50, an annual report on the UK’s top 50 contract hire and leasing companies published by leading industry publication Fleet News.
Ogilvie Fleet leads the UK contract hire and leasing industry after becoming the first vehicle leasing and fleet management company to win a top industry customer service award four times in succession.
“For Ogilvie Fleet to have won the sub 250 fleet award four times in a row is an incredible achievement,” said Rick Yarrow, managing director of Experteye.
We're delighted to announce that we have won another award, this time it comes from FleetEye and is our fifth award in the last five years.
This year we have been recognised for our customer innovation, the award builds on our unprecedented quartet of customer service awards won in the last four years thus further underlining our leadership of the UK contract hire and leasing industry in putting our clients first. The award was presented to Ogilvie Fleet Sales and Marketing director Nick Hardy by Rick Yarrow, Experteye’s managing director, in recognition of its innovative approach to the measurement and deployment of customer satisfaction initiatives.
We are one of many contract hire and fleet management companies to use the feedback from Experteye’s Fleeteye CSI survey for ongoing service initiatives and one of its most recent initiatives saw implementation of the Touchpoint driver feedback programme. The award for customer innovation is in response to the very high level of engagement of our customers in the survey, the significant number of service advancements made as a result of client feedback and the excellent customer satisfaction levels achieved.
Gordon Stephen, managing director of Ogilvie Fleet, said: “Ogilvie Fleet’s industry-leading reputation for looking after its customers is the basis for how we continue to expand our client portfolio and continue to be hugely successful in a tough market. Our fifth consecutive Experteye award is testimony to the fact that no UK-based contract hire and leasing company does it better than Ogilvie Fleet.”
A dramatic fall in traffic accidents in Abu Dhabi last week has been directly linked to the three-day disruption in BlackBerry services claims Dubai Police.
In Dubai, traffic accidents fell 20 per cent from average rates on the days BlackBerry users were unable to use its messaging service. In Abu Dhabi, the number of accidents this week fell 40 per cent and there were no fatal accidents.
On average there is a traffic accident every three minutes in Dubai, while in Abu Dhabi there is a fatal accident every two days. Lt Gen Dahi Khalfan Tamim, the chief of Dubai Police, and Brig Gen Hussein Al Harethi, the director of the Abu Dhabi Police traffic department, linked the drop in accidents to the disruption of BlackBerry services between Tuesday and Thursday.
Email, Messenger and internet functions were unavailable to users in the Middle East, Africa and Europe after a crucial link in the BlackBerry network failed. Full Article
For the third consecutive year we're delighted to have won the FleetEye CSI award for our Customer Service. The award is given each year by ExpertEye after surveying fleet decision-makers with a 25-250 vehicle fleet during 2012. Along with our award wins at the FN50 and the Fleet News awards, Ogilvie are now proud recipients of the Leasing industry's top 3 customer service awards. Our thanks go to our customers and our award winning staff.
A judge has strongly criticised the way a major motor insurer recovers the costs of repairing vehicles.
Judge Platt says Royal and Sun Alliance has used a subsidiary which inflates charges simply to boost profits. He found the subsidiary increased labour costs without carrying out any work itself and made other charges it could not account for. RSA Insurance said it strongly refutes any suggestion that it has acted inappropriately.
Judge Platt says the hourly rate for the repairs was increased from £36 to £39.50 an hour without explanation. £118 was added for a road test, cleaning and an environmental charge which was not on the original bill. £110 added for taking the car to the garage and back when it was drivable and the owner lived nearby.
It's been quite a year here at Ogilvie Fleet. Our highlight has to be winning all of the top 3 industry awards for Customer Service.
In January we began our search for our graduates, they are now fully trained and on the road. In February Ashley Crookes, our National Sales Manager, became our guinea pig in our trial of Winter Tyres which almost ended in disaster. Whilst March 2012 saw our first Customer Service Award thanks to the FleetEye survey.
Some of staff here at Ogilvie Fleet are taking part in Movember to help raise awareness for mens health. By doing so they've temporarily changed Ogilvie fleet to Mogilvie Fleet.
Movember is all about bringing back the moustache, having fun and doing it for a serious cause; men's health, specifically prostate cancer and testicular cancer. Mo Bros commit to growing a moustache for the 30 days of Movember, and in doing so become walking and talking advertisements for the cause.
It's taken a lot of hard work but thanks to the staff here at Ogilvie Fleet we've been awarded with Silver Accreditation by Investors in People. We're now only the second company in our sector to achieve this award and it adds to our reputation of delivering award winning customer service.
Already 7 months in to 2011 and there seems to be no end to great news at Ogilvie Fleet. To add to the progress and development of the strategy, Ogilvie Fleet announce new offices in Belfast, Northern Ireland. John, Mark, Louise and Joanne will be running the operation and are welcome addition to the team and come with an excellent background in the industry, already.
Please feel free to forward this article on to anyone in Northern Ireland, whom, you feel would benefit from working with us and our ground-breaking new Fleet management technology.
We delighted to announce that we have been appointed as one of four providers in a new four year vehicle supply deal with NHS Scotland.
We've always remained involved in the Public Sector but but over the last 10 years we've focussed our efforts on the private sector after some local authorities reduced the number of vehicles they provided to staff.
We're delighted to announce that Ogilvie Fleet have won a top award in Northern Ireland. We won the top title at the inaugural Business Eye Northern Ireland Fleet Industry Awards, on the same night we were also highly commended in the Customer Service Award and Best Local Fleet Provider Award categories.
The Awards, which followed a Discussion Forum about the key issues facing the fleet vehicle marketplace in Northern Ireland and a Motor Show, were attended by 350 people and held at the Clandeboye Lodge Hotel, Bangor. The awards were judged by an independent panel drawn from the business and motor trade community in Northern Ireland. We were described as a “clear winner of the category for a range of customer care initiatives including clear policies on vehicle disposal, end of period damage and short term rentals”.
Fleet decision makers have voted fast-growing Ogilvie Fleet the UK’s top vehicle leasing and fleet management company for service to customers running 25 to 250 vehicles.
Recognition of Ogilvie Fleet’s industry-leading customer services came in the annual Fleeteye CSI survey, which is conducted by specialist international automotive research and consulting company Experteye.
We are helping the Motor Neurone Disease Association (MNDA) cut its fleet operating costs after winning a three-year sole supply contract.
MNA was planning to opt for models from another manufacturer, but its new partnership with multi award-winning Ogilvie Fleet highlighted the cost-saving benefits available for both the organisation and its company car drivers from the new Honda Civic. The Civic, powered by the newly introduced engine 120 PS 1.6-litre i-DTEC diesel engine, offers CO2 emissions of 94 g/km and combined cycle fuel economy of 78.5 mpg.
Our expansion plans are accelerating, so far in 2015 we've appointed three people to our Sales team and today we can announce that we've secured a £100m finance package from HSBC.
The deal is one of the largest funding arrangements of it's time and will enable us to potentially double in size over the next 5 years. Following on from last weeks announcement about our latest awards win, it's proving to be quite a successful start to 2015.
Gordon Stephen, managing director here at Ogilvie Ogilvie Fleet, said “We are an ambitious business, looking to grow and create jobs. In recent times we have seen an increase in our customer base, invested in technology and devised a prudent disposal strategy, all of which is helping us reach our long-term goals.
“This is a very exciting time for our business and I am pleased to be partnering with HSBC. It is the largest and strongest bank in the UK and the fact that HSBC wants to do business with Ogilvie Fleet speaks volumes for their view of our position in the marketplace.”
We always believe in providing Trust and Transparency to all our customers but our latest efforts with our transparent end of contract process has received glowing praise from our customers and the press.
We've always tried to be fair with any damage recharges but in the past 44% of the charges were queried so we changed the way we operate. We now operate a standard fixed-cost matrix that applies to all our customers, across all their contracts. Irrespective of whether a company car is a supermini or from the executive sector, we will apply the same recharge amounts for any damage: £75 for a door panel, front wings and rear quarter panels; £120 for a bonnet, boot lid, tailgate, bumper or roof. This has led to a 100% acceptance rate for our end-of contract charges.
Ogilvie Fleet operations director Jim Hannah said: “We want customers to have a pleasurable experience when they lease vehicles from us and not for it to be tainted by a battle over end-of-contract charges.”
• Trailblazing 280PS and 400Nm outputs trounce those of key rivals
• Bespoke chassis with limited slip diff and Brembo brakes
• On sale in 2012
Vauxhall have realsed the pictures of the 2012 Astra VXR which goes on sale next year and is set to become one of the most powerful cars in its class and the fastest production Astra in Vauxhall’s history. Based on the new GTC platform and powered by a 2.0-litre turbocharged direct injection engine, the Astra VXR produces 280hp of power and a mighty 400Nm of torque, enough for it to achieve a top speed of 155mph.
Flour millers Whitworth Bros Ltd has signed a new fleet deal with Ogilvie Fleet that has also seen the company comprehensively review its company car policy.
The Wellingborough-headquartered family-owned business chose Ogilvie for its four-year sole supply contract hire with maintenance deal based on Ogilvie’s comprehensive suite of driver and fleet decision-maker online tools coupled with the personal service of a privately-owned business.