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FleetEye customer satisfaction scores 2021

Posted on 13 Oct 2021

1 min read

FleetEye’s Customer Satisfaction Index latest scores have been released – with Ogilvie Fleet once again leading the way.

Our 93% score was the best in class and is scored via FleetEye’s independent and anonymous customer surveys, which asks fleet managers to rate their suppliers out of 5 stars in 13 key areas including:

  • Ease of Communication – 4.8
  • Vehicle Order / Delivery Process – 4.8
  • Delivering against Promises – 4.7
  • Value for Money – 4.7

The surveys also produce a Net Promoter Score – the likelihood that a customer would recommend Ogilvie Fleet – and their likelihood to continue. Also best in class, our 95% score is significantly above the average of 87%.

Having won over 20 awards in the last decade, Ogilvie Fleet are the industry leaders for customer service in the fleet industry.

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