Ogilvie Fleet transforms downtime management for customers
Posted on 24 Mar 2026
2 min read
Ogilvie Fleet has introduced a series of operational improvements to help customers reduce vehicle downtime and keep drivers mobile, following direct feedback from fleet managers and the changing dynamics of the repair networks across the UK.
The business has adopted a more proactive approach to managing repairs and added new downtime visibility to its award-winning MiFleet platform, giving customers real-time insight into the status of vehicles off the road.
Ogilvie’s Fleet Maintenance Team continues to check in with garages every day on vehicles off the road and liaises with drivers ensuring repairs stay on track and vehicles aren’t delayed by other workshop priorities. This daily engagement is helping to accelerate repairs and improve outcomes for customers.
Downtime management improves vehicle utilisation
The impact of these changes is already being seen with vehicle uptime reaching a record 99.43% across a fleet of over 18,000 maintained vehicles. The proactive measures have also seen average days off the road fall by 17%, a key target for the team in measuring vehicle utilisation. These improvements come despite industry-wide parts shortages, manufacturer recalls, and extended repair queues.
MiFleet has been enhanced to give customers live downtime monitoring, allowing fleet managers to see VOR status, total days off-road, repair progress, and associated hire costs, all in real time alongside exportable reporting. While the system continues to develop, this level of transparency gives customers real-time insight and greater control over fleet operations.
Vehicle uptime
Mark Sinclair, Downtime Management Specialist at Ogilvie Fleet, said:
We’ve listened closely to customer feedback and reshaped our approach to downtime management. By proactively checking in on every vehicle off the road and using MiFleet to provide live updates, we’re keeping drivers moving and giving fleet managers the transparency they need. It’s about turning downtime into uptime, even in a challenging market.
Ogilvie is reframing its approach to focus on maximising uptime, working closely with manufacturers to secure goodwill support and minimise financial impact for fleets wherever possible. The strengthened processes and enhanced MiFleet functionality reflect the company’s commitment to continually improving service and ensuring customers benefit from faster repairs, improved transparency, and greater confidence in the management of their vehicles.
