When you supply any personal information to us we have legal obligations towards you in the way we use that data. We must collect information lawfully and fairly, that is, we must explain why we are collecting it, how we will use it; collect only the information needed and remove it in the event that the purpose has been met; and we will tell you if we want to pass the information on to anyone else.
We collect information about you when you register with us or place an order for products or services. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website information is collected using cookies (please see our Cookies Policy. http://ogilvie.wpengine.com/cookie-policy/).
We may receive information about you from associate third parties, who you have given consent to, for example, Finance companies, Dealership groups, and your employer.
The information we collect may include names, addresses, telephone numbers, email addresses, financial details, employment details and educational details, family details, visual images and behaviour (e.g. how you use our websites).
We may also process your special categories of data and this includes:
We collect information about you to respond to your enquiries, process your order(s), manager your account(s) and, if you agree, to contact you about other products or services we think may be of interest to you.
In general, any information you provide to us will only be used by us. Your information will be disclosed where we are obliged by law.
We process personal information to enable us to carry out our duties and specifically where:
The Group may need to share your personal information with other organisations. Where such sharing is necessary, we will comply with the requirements of the GDPR on data sharing. The types of organisations / groups that we may share personal data with are set out below:
You have the following rights in relation to your personal information which you can exercise by sending an email or writing to the Data Protection Representative (details in Questions & Concerns section below):
We will not make any decision about you using automated means only, and will notify you in writing if this position changes.
We will retain your personal information for no longer than necessary taking into account the following:
For more information on how long personal data is retained, please contact the Group’s Data Protection Representative (details in Questions & Concerns section below).
We take appropriate technical and organisational measures to secure your personal information and protect it against unauthorised or unlawful processing as well as against its accidental loss or destruction or damage including:
Providing access to the minimum amount of personal data necessary, using appropriate restrictions and anonymisation/pseudonymisation whenever possible.
We may need to transfer your personal information to countries outside the European Economic Area (EEA) or to an international organisation from time to time. Where we transfer your personal information outside the EEA, we will ensure that the adequate safeguards are used to secure the data.
If you have any questions or concerns regarding how we collect, handle, store or secure your personal information, contact our Data Protection Representative using the details below:
Data Protection Representative
200 Glasgow Road
You also have the right to raise a complaint with the Information Commissioner’s Office (ICO). The ICO’s contact details are set out below:
Information Commissioner’s Office
Tel: 0303 123 1113