We're proud to demonstrate how we perform against our competition.
At Ogilvie we believe in good customer service and transparency. For the last eight years we’ve teamed up ExpertEye to gather independent feedback on our performance across a number of different areas of our business. The survey is sent to thousands of Fleet Managers on behalf of 18 companies in the leasing industry. ExperteEye feedback how we perform and how we rank against our competitors.
We had remarkable success in the last 8 years, winning an award from ExpertEye each year. This year, we’re going to publish our scores on this page so you can see how we compare to the industry average.
Net Promoter Score (NPS)
Respondents are asked one question. "On a scale of 0-10 Would you recommend Ogilvie to a friend or colleague?"
Respondents are also asked how likely they are to continue using Ogilvie Fleet:
All of the respondents scores are then collated to give an overall satisfaction score:
Customer Satisfaction Index (CSI)
Our CSI score is based on multiple questions across the life of the contract covering vehicle order and delivery, right through to end of contract collection. Scores are on a scale of 0 to 5
The scores above are taken from the independent FleetEye survey of hundreds of Fleet Managers. The scores relate to the last survey, carried out in September 2018.
Arrange a meeting with one of our Account Managers and we’ll bring our historic results with us to prove that you’ll receive the best service in the industry. Looking for a partner you can trust? Ask your current supplier about their Customer Satisfaction scores.