6 min read
Ogilvie Fleet has notched double top in the 2018 fleet industry ‘Techies’ – the annual awards that recognise the fleet industry’s technology-specific products and services across all areas of the business car market – thus repeating last year’s twin triumph.
Ogilvie Fleet won the Remarketing Award and the Editor’s Choice Award for APPraisal, its smartphone app designed to help fleet managers and drivers overcome often contentious end-of-contract damage charges on company vehicles.
Launched this year, APPraisal is a sister app to the company’s award-winning ‘Happy Drivers’ App, which contains a raft of features and information available to all fleet managers and company car and van drivers not just customers.
The two awards, the latest in a raft of industry award triumphs stretching back almost a decade, further cements Ogilvie Fleet’s position as the number one contract hire and leasing company for providing the most technologically advanced and sophisticated management and information solutions to customers.
Developed in partnership with automotive data provider CAP HPI, whose technology also powers the tool, the app has been designed to save fleet managers and drivers’ time and to avoid any unnecessary end-of-contract damage costs by fully assessing a vehicle prior to its return at the end of a lease.
The Fleet Technology Awards – known in the industry as the ‘Techies’ – are in their 10th year and are organised by trade publication BusinessCar. The magazine’s editor, Simon Harris, said: “Developed with the know-how of CAP HPI for Ogilvie Fleet, APPraisal tackles a highly contentious area between contract hire companies and their fleet clients. Fleets are resentful if they feel they have been overcharged for damage at the end of a vehicle’s term, while leasing companies need to recover any costs beyond accepted wear and tear.
“Advising fleets on whether damage needs to be made good before defleeting avoids any nasty surprises, and APPraisal makes this simple, clear and accurate. The option for the driver to request a valuation, using the industry leading expertise at CAP HPI, should they be interested in buying their company car at the end of the cycle is also a worthwhile addition, speeding up the defleeting process in these cases. The depth of value in the product is why we’ve decided to award APPraisal the Editor’s Choice Award, as well as the ‘Techie’ for Remarketing.”
APPraisal builds on the independent vehicle leasing and fleet management company’s long established total transparency policy in respect of defleeted company car and van damage charges which tells customers what they will be at the outset of the contract via a recharge cost matrix.
The technology fully streamlines the end of contract process and informs customers well ahead of industry timescales on the expected return condition of vehicles via a straightforward step-by-step process.
APPraisal allows drivers to report on all areas of their vehicle – exterior and interior – and record walk-round tour video footage or photographs to highlight damage or wear and tear and record comments for a true feel of the vehicle. The video or photographs along with any comments can then be submitted to Ogilvie Fleet for assessment ahead of defleet.
On receipt, Ogilvie Fleet shares the submissions with clients and advises the best course of action in each case where damage is identified – whether to return the vehicle in current condition or arrange for damage to be repaired before defleet.
That gives fleet managers complete visibility, particularly of remotely operated vehicles, and enables time before the collection to make the choice of action required, if any.
The app also features a reminder checklist of key items that are commonly forgotten on the return of a vehicle: Spare keys, locking wheel nuts, electric vehicle power cables, satellite navigation disc/SD card, handbook pack, spare wheel, parcel shelf and service documentation. APPraisal also gives drivers the option to obtain a valuation of the car or van in the event they wish to buy the vehicle once defleeted.
Nick Hardy, sales and marketing director of Ogilvie Fleet, which has almost 18,000 company cars and vans on lease and under fleet management, said: “We are naturally delighted to win two more ‘Techie’ Awards.
“Ogilvie Fleet continues to invest heavily in the driver and fleet manager experience with industry-leading systems and winning these two Awards is testimony to the successful strategy we are pursuing.
“IT investment has strengthened the business and has been and remains a critical part in the company’s ongoing expansion. As a result, Ogilvie Fleet is at the forefront of delivering technology solutions to fleet managers and drivers.
“Ogilvie Fleet’s ambition is to become the “Apple” of the contract hire and leasing world; providing the best IT, best customer service and most desired product in the market place. Our desire is to provide a product range, total offering and envied solutions that clients and prospects actually want to have and a brand profile that is synonymous with innovation and technology.”
Ogilvie Fleet provides contract hire, leasing and fleet management solutions for UK and European companies operating vehicle fleets ranging from five to 2,000+ units.
The fleet today totals almost 18,000 vehicles, making the company one of the largest independent contract hire and fleet management specialists in the sector.
Ogilvie Fleet’s reputation is built on an ability to deliver bespoke solutions and a consistently high quality of service, linked with competitive pricing and a ‘real world’ ability to work in partnership with clients. In essence, the organisation delivers the perfect combination of small company service ethos and large company buying power.
That philosophy has won Ogilvie Fleet a string of industry awards in recent years. They include: winning the Experteye Fleeteye CSI (customer satisfaction index) Award in 2010, 2011, 2012 and 2013, Customer Innovation Award 2014, and Customer Service to Fleet Operators with more than 250 Vehicles Award in 2015, 2016 and 2017; winning the Leasing and Contract Hire category of the 2013, 2014, 2015 and 2017, Best App Award 2017, the Remarketing Award 2018 and Editor’s Choice Award 2018 in the BusinessCar Fleet Technology Awards; winning Leasing Company of the Year – up to 25,000 vehicles in the 2017 and 2018 BusinessCar Awards and Customer Service Award in the 2017 BusinessCar Awards; beating 49 other contract hire and leasing companies to win the Fleet News ‘FN50’ Customer Service Team Award in 2013; winning the 2016 Fleet World Innovation Honour in Mobile Communication; and winning the Best Daily Van Rental Award at the 2018 Van Awards from Van Fleet World and Vans A2Z.
For further information contact:
Nick Hardy, sales and marketing director, on 0845 217 9871 or email email@example.com
Ogilvie Fleet Ltd Sir
Wilfrid Newton House Newton Chambers Road