Ogilvie Fleet cements its business excellence by retaining investors in people gold standard
Ogilvie Fleet is celebrating after retaining its Investors in People Gold Standard accreditation.
The multi award-winning vehicle leasing and fleet management company gained the Gold Standard for the first time three years ago and has retained the accreditation following a comprehensive audit involving interviews with almost half of the businesses’ 120 employees.
Investors in People Gold represents a true commitment to employees and demonstrates a solid foundation of good practice which remains challenging and aspirational for many organisations.
What’s more, securing Investors in People Gold Standard accreditation further adds to Ogilvie Fleet’s reputation as being at the forefront of the UK’s vehicle leasing and fleet management industry following multiple award wins, notably for customer service.
Additionally, Ogilvie Fleet, which has almost 17,000 leased cars and vans on its books and a further almost 3,000 on fleet management, achieved a two-star accreditation in the 2019 ‘Best Companies to Work For’ annual national survey that measures and acknowledges excellence in workplace engagement.
Ogilvie Fleet joins the top 16% of accredited organisations across the UK that have demonstrated their commitment to great work through great people management, according to Investors in People.
Commenting on achieving the Investors in People stamp of quality which is respected worldwide, Ogilvie Fleet managing director Gordon Stephen said: “Gaining Investors in People and retaining the Gold Standard for a further three years is a fantastic achievement and places Ogilvie Fleet among the very best companies to work for in the UK across all market sectors.
“I want Ogilvie Fleet to be viewed as a very high quality company to work for and we want to be benchmarked against the very best irrespective of business segment.”
Mr Stephen continued: “Employees were interviewed by Investors in People 18 months ago and more staff were recently interviewed as part of the Gold Standard accreditation process. The audit showed that our people are motivated to work for Ogilvie Fleet; enjoy working for the company; that they consider Ogilvie Fleet to be a business that looks after its employees; and that the business is led by a strong management team.
“To have motivated staff is business-critical and it makes it easier to win new fleet accounts and retain existing customers. Clients want to be associated with successful organisations.”
Nevertheless, Ogilvie Fleet with its headquarters in Stirling and offices in Belfast and Sheffield is not complacent.
Mr Stephen said: “Investors in People is a good yardstick as to how well the business is rated and its performance, but we are not complacent and there are always areas for improvement.”
The company’s Investors in People ‘heat map’ highlighted that areas of enhancement since the 2016 audit included: a focus on building capability, creating sustainable success, its work structure and overall that it was continuously improving.
Mr Stephen said: “Our ‘heat map’ shows that Ogilvie Fleet as a business has improved in the last three years. I and the management team will meet with our Investors in People assessors and analyse areas of the business for further improvement. We will then establish working groups to address identified improvement areas. We take Investors in People very seriously and always want to perform better.”
Paul Devoy, CEO of Investors in People, said: “We’d like to congratulate Ogilvie Fleet. Achieving the Gold accreditation is a huge accomplishment that shows that Ogilvie Fleet is a great employer that not only values their people but understands that’s what drives their success.”
Ogilvie Fleet first achieved Investors in People accreditation in 2001. It was Silver accredited for the three years to 2016 before securing the Gold Standard.
The Investors in People Standard is the benchmark of good people management practice. The international Standard explores practices and outcomes within an organisation under three performance headings: leading, supporting and improving. The Investors in People Standard is made up of nine indicators, each sitting under one of the three performance headings. To achieve Gold accreditation companies must secure all nine indicators at ‘developed’, ‘established’ and ‘advanced’ levels and seven of the nine indicators at ‘high performing’ level.
Ogilvie Fleet’s reputation is built on an ability to deliver bespoke solutions and a consistently high quality of service, linked with competitive pricing and a ‘real world’ ability to work in partnership with clients. In essence, the organisation delivers the perfect combination of small company service ethos and large company buying power.
That philosophy has won Ogilvie Fleet a string of industry awards in recent years. They include: winning Leasing Company of the Year (up to 20,000 vehicles) at the 2019 Fleet News Awards; the Experteye Fleeteye CSI (customer satisfaction index) Award in 2010, 2011, 2012 and 2013, Customer Innovation Award 2014, and Customer Service to Fleet Operators with more than 250 Vehicles Award in 2015, 2016 and 2017; winning the Leasing and Contract Hire category of the 2013, 2014, 2015 and 2017, Best App Award 2017, the Remarketing Award 2018 and Editor’s Choice Award 2018 in the BusinessCar Fleet Technology Awards; winning Leasing Company of the Year - up to 25,000 vehicles in the 2017 and 2018 BusinessCar Awards and Customer Service Award in the 2017 BusinessCar Awards; beating 49 other contract hire and leasing companies to win the Fleet News ‘FN50’ Customer Service Team Award in 2013; being named Fleet Service Company of the Year in the inaugural Business Eye Northern Ireland Fleet Industry Awards 2014 and Innovative Company of the Year in the 2015 Awards; winning the 2016 Fleet World Innovation Honour in Mobile Communication; and winning the Best Daily Van Rental Award at the 2018 Van Awards from Van Fleet World and Vans A2Z.