Fleet decision-makers have voted Ogilvie Fleet the UK’s top vehicle leasing and fleet management company for service to customers in the 2018 Experteye awards.
Topping the category which recognises service to fleet operators with more than 250 vehicles further extends the contract hire and fleet management specialist’s record of winning an Experteye award to an unprecedented eighth year in succession, and the third year in a row for customer service.
Fast-growing Ogilvie Fleet has, in recent years, seen the number of company cars and vans on its books under lease and fleet management arrangements expand to 16,500. In the past 12 months the company has secured more than 60 new customers, with industry-leading customer service and cutting-edge IT instrumental in underpinning that growth.
The latest triumph further builds on Ogilvie Fleet’s six Experteye customer service awards and a customer innovation award won in the previous seven years, thus further underlining the company’s leadership of the UK contract hire and leasing industry in putting clients first.
The Experteye awards cover nine different fleet and automotive categories in total. Ogilvie Fleet’s Fleeteye CSI honour is based on results obtained throughout 2017 from Experteye’s market-leading post-sale customer satisfaction survey, drawn from a subscriber base of top leasing companies in the UK.
Fleet operators are surveyed independently by Experteye, which asks an extensive range of questions. The annual CSI award goes to the company that has achieved the highest combined results across the entire year.
Experteye’s chairman and founder Rick Yarrow said: “Ogilvie Fleet has been the most prolific winner of Experteye’s awards since they were launched. To win awards on eight successive occasions, and to top this category for customer service three times in a row, is nothing short of remarkable.
“Experteye doesn’t use a panel of judges when deciding on the winners, as the results are purely based on the surveys we carry out with companies operating cars and commercial vehicles. Ogilvie Fleet has repeatedly won this accolade based on independent feedback from customers, and there is no better judge than the fleet operators themselves to decide who is delivering the best service.”
The Fleeteye CSI remains the benchmark survey in the fleet sector for measuring service levels from major contract hire and leasing providers. Companies that subscribe enjoy flexible back-end reporting and the ability to tailor the question sets so that they are meaningful. Fleet managers who complete the survey also benefit from accessing industry benchmarking data giving them vital statistics on how well they are being served compared to other fleet operators.
Nick Hardy, sales and marketing director, Ogilvie Fleet, said: “Ogilvie Fleet’s customer centric approach has allowed the company to maintain a near perfect customer retention rate over many years. That success is due to Ogilvie Fleet’s unwavering focus on customer service.
“Eight consecutive Experteye awards is testament to the dedication of our customer service teams and underlines the consistency of excellent service delivery across the business.
“True customer service means listening to our customers, agreeing processes and procedures that are deliverable and then achieving or exceeding each individual customer’s expectation every time. Therefore, customer service delivery must be consistent through the business from the top to the bottom and from the sales team to the accounts department.
“Combined with our consistent investment in technology and flexible and transparent contracts, it is clear to see why our customer retention rate is so high and why the company is achieving significant year-on-year growth by attracting new business.
“Operating in a mature market in which many organisations have a similar product portfolio, consistently excellent customer service is among the standout offerings from Ogilvie Fleet. It is particularly gratifying that it is recognised by fleet operators surveyed by Experteye as the award recognises how our customers truly feel about the service they receive.”
Ogilvie Fleet provides contract hire, leasing and fleet management solutions for UK and European companies operating vehicle fleets ranging from five to 2,000+ units.
The fleet today totals 16,500 vehicles, making the company one of the largest independent contract hire and fleet management specialists in the sector.
Ogilvie Fleet’s reputation is built on an ability to deliver bespoke solutions and a consistently high quality of service, linked with competitive pricing and a ‘real world’ ability to work in partnership with clients. In essence, the organisation delivers the perfect combination of small company service ethos and large company buying power.
That philosophy has won Ogilvie Fleet a string of industry awards in recent years. They include: winning the Experteye Fleeteye CSI (customer satisfaction index) Award in 2010, 2011, 2012 and 2013, Customer Innovation Award 2014, and Customer Service to Fleet Operators with more than 250 Vehicles Award in 2015, 2016 and 2017; winning the Leasing and Contract Hire category of the 2013, 2014, 2015 and 2017 and Best App Award 2017 in the BusinessCar Fleet Technology Awards; winning Leasing Company of the Year - up to 25,000 vehicles and Customer Service Award in the 2017 BusinessCar Awards; beating 49 other contract hire and leasing companies to win the Fleet News ‘FN50’ Customer Service Team Award in 2013; and winning the 2016 Fleet World Innovation Honour in Mobile Communication.
For further information contact:
Ogilvie Fleet Ltd
Sir Wilfrid Newton House
Newton Chambers Road
Sheffield, S35 2PH