Ogilvie Fleet leads the UK contract hire and leasing industry after becoming the first vehicle leasing and fleet management company to win a top industry customer service award four times in succession.
“For Ogilvie Fleet to have won the sub 250 fleet award four times in a row is an incredible achievement,” said Rick Yarrow, managing director of Experteye.
We're delighted to announce that we have won another award, this time it comes from FleetEye and is our fifth award in the last five years.
This year we have been recognised for our customer innovation, the award builds on our unprecedented quartet of customer service awards won in the last four years thus further underlining our leadership of the UK contract hire and leasing industry in putting our clients first. The award was presented to Ogilvie Fleet Sales and Marketing director Nick Hardy by Rick Yarrow, Experteye’s managing director, in recognition of its innovative approach to the measurement and deployment of customer satisfaction initiatives.
We are one of many contract hire and fleet management companies to use the feedback from Experteye’s Fleeteye CSI survey for ongoing service initiatives and one of its most recent initiatives saw implementation of the Touchpoint driver feedback programme. The award for customer innovation is in response to the very high level of engagement of our customers in the survey, the significant number of service advancements made as a result of client feedback and the excellent customer satisfaction levels achieved.
Gordon Stephen, managing director of Ogilvie Fleet, said: “Ogilvie Fleet’s industry-leading reputation for looking after its customers is the basis for how we continue to expand our client portfolio and continue to be hugely successful in a tough market. Our fifth consecutive Experteye award is testimony to the fact that no UK-based contract hire and leasing company does it better than Ogilvie Fleet.”
Ogilvie Fleet has further improved its standing with employees as a top company to work for having achieved a two-star accreditation in the annual national survey that measures and acknowledges excellence in workplace engagement.
Best Companies has been producing and publishing the ‘Best Companies to Work For’ lists since 2001. The lists are published by The Sunday Times.
Each year hundreds of organisations from a wide range of industries use the organisation’s employee survey to measure the engagement of their employees. The responses are collated and combined to produce an overall engagement score for each organisation. Employees are asked to rate their employers’ engagement across eight key factors: leadership, my company, giving something back, my manager, fair deal, personal growth, my team and well-being.
Fleet decision-makers have voted Ogilvie Fleet the UK’s top vehicle leasing and fleet management company for service to customers in the 2016 Experteye awards.
The Experteye awards cover nine different fleet and automotive categories in total. Ogilvie’s Fleeteye CSI honour is based on results obtained throughout 2015 from Experteye’s market-leading post-sale customer satisfaction survey, drawn from a subscriber base of top leasing companies in the UK. Fleet operators are surveyed independently by Experteye, which asks an extensive range of questions on a monthly basis. The annual CSI award goes to the company that has achieved the highest combined results across the entire year.
“It is a great achievement to win an Experteye award,” said Rick Yarrow, managing director of Experteye, “yet to win an award six times in succession, across multiple categories, is unprecedented.
Fleet Leasing recently sat down with our Managing Director Gordon Stephen to find out more about what he does at Ogilvie Fleet and how he got to where he is.The orignal article can be found here.
Gordon Stephen, MD at Ogilvie Fleet, explains his career path in leasing.
I was quite interested in working for an oil company or an oil service company but when I finished my postgrad diploma in offshore engineering the oil price absolutely crashed.
Normally 28 or 29 people [out of 30 people on the course] would get a job but when I left I think two people had jobs. So I came back to Edinburgh, worked in a bar for a few months, signed on with an agency and I got a phone call saying “listen, we’ve got a job interview with a car leasing company”.
The MD of the leasing company [Cochranes Leasing] who interviewed me hadn’t been to university and was quite impressed I had a degree, and that probably got me the job.
Some jobs it’s useful to have a degree but I think if somebody is keen, enthusiastic and quite bright it doesn’t matter whether they went to university, college or came straight from school.
A new state-of-the-art £8million Jaguar Land Rover retailer site in Aberdeen, operated by Peter Vardy Ltd, is nearing completion, with the stylish, modern exterior now fully constructed. The retailer is on course to open later this year, with a renewed focus on customer service, complete with a luxurious atmosphere befitting the Jaguar and Land Rover brands it will house.
Ogilvie Construction, which last year completed the Porsche Centre Aberdeen nearby, is building the facility. The building has now officially been ‘topped out’, marking the completion of the highest point of the structure; construction will now focus on making the facility wind and watertight, before installing the stylishly appointed interior.
The new retailer in Wellington Road is one of the first custom built Jaguar Land Rover sites to adopt a brand new look and feel that places an even greater emphasis on customer service and luxury.
Ogilvie Fleet has taken delivery of two Tesla Model S pure electric cars and installed recharging points at its headquarters.
The two cars are being driven by Ogilvie Fleet directors and employees and are being loaned to customers to increase their knowledge of electric vehicles as company cars.
The independent vehicle leasing and fleet management company, which has well over 11,000 company cars and vans on its books, has installed three electric vehicle recharging points at its Stirling headquarters. Additionally, it is installing recharging points at employees’ homes.
Ogilvie Fleet has cemented its position as Britain’s best contract hire and leasing provider scooping two trophies in the annual awards from trade publication BusinessCar.
The awards for Leasing Company of the Year - up to 25,000 vehicles, and the highly competitive Customer Service Award add to the clutch of trophies won by Ogilvie Fleet already this year and make it 20 titles collected so far this decade.
Gordon Stephen, managing director of Ogilvie Fleet, which operates a fleet of more than 15,000 company cars and light commercial vehicles, was presented with the two newest awards in a glittering ceremony at London’s Park Plaza Hotel.
The BusinessCar Awards were judged by a panel of industry experts, including fleet managers, and the publication’s editor Debbie Wood said: “We are delighted to have awarded Ogilvie Fleet not one but two awards this year. Ogilvie Fleet’s recent innovations and investments have paid off, putting the company at the forefront of delivering technology solutions to fleet managers and drivers.
“Ogilvie Fleet’s commitment and passion for its customers is rooted in its culture and the company has set the bar high for great customer service. Our judges were extremely impressed.”
In addition to the BusinessCar Awards, Ogilvie Fleet, which continues to experience significant growth as it targets a fleet size of 20,000 units over the coming years underpinned by industry-leading customer service and cutting-edge IT vehicle and driver solutions, has already this year won:
- The Experteye Award for being the best vehicle leasing and fleet management company with more than 250 vehicles for service to customers thus becoming the first business to win a Fleeteye CSI (customer satisfaction index) award seven times in succession (2010-2016).
- Fleet Technology Awards - known in the industry as the ‘Techies’ - from BusinessCar magazine for being the best leasing and contract hire company and having the best app, its ‘Happy Drivers App’.
Ogilvie Fleet is celebrating becoming becoming only the second organisation in the vehicle leasing and fleet management sector to gain Investors in People Gold Standard.
Almost 11,500 organisations in the UK have achieved Investors in People accreditation, but only the very best go on to gain Gold status by meeting additional evidence requirements and thus achieving the most successful framework for business improvement through people in the country.
Investors in People data reveals that just 1,577 employers hold the Gold Standard and Ogilvie Fleet is one of just two in its sector thereby joining an exclusive group of UK organisations.
Our expansion plans are accelerating, so far in 2015 we've appointed three people to our Sales team and today we can announce that we've secured a £100m finance package from HSBC.
The deal is one of the largest funding arrangements of it's time and will enable us to potentially double in size over the next 5 years. Following on from last weeks announcement about our latest awards win, it's proving to be quite a successful start to 2015.
Gordon Stephen, managing director here at Ogilvie Ogilvie Fleet, said “We are an ambitious business, looking to grow and create jobs. In recent times we have seen an increase in our customer base, invested in technology and devised a prudent disposal strategy, all of which is helping us reach our long-term goals.
“This is a very exciting time for our business and I am pleased to be partnering with HSBC. It is the largest and strongest bank in the UK and the fact that HSBC wants to do business with Ogilvie Fleet speaks volumes for their view of our position in the marketplace.”