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KPI Scores

A benchmark for excellence in the fleet industry

We’re proud to demonstrate how we perform against our competition.

We had remarkable success in the last decade, winning 8 customer service awards as a direct result of the feedback we receive

At Ogilvie we believe in good customer service and transparency. For the last eight years we’ve teamed up ExpertEye to gather independent feedback on our performance across a number of different areas of our business.

Net Promoter Score (NPS)

Our Net Promoter and Customer Satisfaction Index Scores consistently lead the way in the fleet industry.

The survey is sent to thousands of Fleet Managers on behalf of 18 companies in the leasing industry. ExperteEye feedback how we perform and how we rank against our competitors. 

Net Promoter Score
percentage of customers who would recommend us

Industry average score: 50

Respondents are asked one question:

On a scale of 0-10 Would you recommend Ogilvie to a friend or colleague?

All of the respondents scores are then collated to give an overall Customer Satisfaction Index (CSI) score

Customer Satisfaction Index (CSI)

Industry average CSI score: 84

Customer Satisfaction Index (CSI)

Our CSI score is based on multiple questions across the life of the contract covering vehicle order and delivery, right through to end of contract collection.

4.5

Overall Satisfaction

4.6

Vehicle Order
& Delivery Process

4.6

Issue Resolution

4.6

Ease of Communication

Scores are on a scale of 0 to 5.

Why Choose Ogilvie Fleet?

  • Customer Focus
  • Independent
  • Transparent Pricing
  • Vehicle Management Experts
  • Industry-Leading Technology
  • Established Parent Company

The scores above are taken from the independent FleetEye survey of hundreds of Fleet Managers. The scores relate to the last survey, carried out in December 2020.

Get in touch!

Arrange a meeting with one of our Account Managers and we’ll bring our historic results with us to prove that you’ll receive the best service in the industry. Looking for a partner you can trust?

Ask your current supplier about their Customer Satisfaction scores.