We moved the management of our fleet to Ogilvie Fleet in 2015 and have found the transition process to be extremely straight forward. Ogilvie demonstrate the same passion for customer service that underpins the culture of our own company and do exactly what they say they will do. We have been delighted with the very immediate, personal and joined up service that they provide, from ordering to invoicing to fuss-free driver support and advice.
I have worked with Darren on Fleet provision and management for over 5 years at both Cooper Industries & now Noble Foods.
Noble Foods had outgrown its approach to company car and commercial vehicle provision and having reviewed the marketplace offering, Ogilvie Fleet and in particular the Darren’s expertise and account management made the decision to partner with Ogilvie a very convincing one.
Darren is highly knowledgeable in his field; working with Darren & Ogilvie Fleet Noble Foods has delivered significant fleet cost reductions couple with a much improved “driver experience”. Always professional, helpful and friendly Darren has supported me during our working relationship with one of the most emotive subjects in HR management!
We have been using Ogilvie for many years now, except a 3 or 4 year hiatus where we made the mistake of setting up a self-leasing option for our drivers with another company. The service we received from this company was shoddy at best and the communication was very poor.
We came back to Ogilvie about 4 years ago and immediately realised what we had missed; excellent customer service, speedy communication and a very friendly, helpful team. With the addition of an upgraded website which is so user-friendly, we are very happy with Ogilvie and have no reason to go elsewhere.
Delphi has been working with Ogilvie Fleet since March 2011. Prior to this date Delphi had agreements with a number of leading UK Leasing Companies but due to financial circumstances associated with the Delphi parent company registered in the US, these leasing companies decided not to provide any additional cars to Delphi UK.
In the search to identify a new lease provider only Ogilvie were able to provide a credit line and agree to Delphi payment terms for new vehicles. A key benefit in the way Ogilvie manage the relationship is that the Account Manager remains with the client throughout the life of the agreement rather than transfer the account to an Operations Department. This provides continuity and builds confidence in the partnership.
Ogilvie invests significantly in IT systems and Delphi has been able to transfer the RFQ process on line via a driver portal replacing an inefficient manual administration. Delphi has awarded Single Supplier Status to Ogilvie in July 2014 and is looking to transfer the entire leasing management process from order to disposal to them in 2015.
Remarketing success is built on an effective and efficient back office, with open lines of communication and the timely and accurate supply of data and documentation. Ogilvie are leaders in our industry, providing accurate collection instructions, the aborted rate being less than 1%, and supplying complete and accurate vehicle descriptions and documentation prior to a sale. Perhaps, more importantly, on the rare occasion that any issues arise we have access to skilled and experienced personnel who ensure a quick and effected resolution. These high level administration systems ensure that vehicles are presented to the market quickly and accurately which generates buyer confidence and leads to a successful remarketing outcome.
We have been working with Ogilvie for the past five years. Ogilvie has a very professional work ethic. One example of the company’s excellent customer service is congratulating customers when vehicles are returned in good condition and no additional charges are incurred.
It’s always a pleasure to deal with Ogilvie, the staff there are very knowledgeable but also ensure my role as fleet manager (amongst other things) is made as straight forward as possible. I never have to ask for anything twice, their responses are timely, explanatory and they more than deliver on what they promise. They come highly recommended.
Ogilvie Fleet has always provided a 1st class service for Medaes. They provide our fleet with a national service whilst based locally to us here in Chesterfield. Ogilvie's people are always helpful and willing to go the extra mile.
I have worked with Ashley on fleet provision at both Ogilvie and his former employer. Ashley has always been highly professional and knowledgeable. He is able to get to the heart of the clients requirements and deliver what they need rather than pushing a one size fits all product. Ashley and his colleagues at Ogilvie have been instrumental in enabling us to keep a lid on cost and CO2 emissions. I would recommend to any other fleet managers
After a recommendation we began using Ogilvie Fleet some 4 years ago, changing from Company owned vehicles to Contract Hire. Organising maintenance, repair and plate transfers is easy and efficient and the level of detail and care taken in both the initial information and pricing is second to none. The personal touch from the staff in a company their size is remarkable and with the additional investment being made on the website and end user interface it is obvious why we as a company and Fleet Eye rank them so highly
